Settings

Configure how this workspace receives and processes customer conversations. All data is mock — MVP is async and human-review-first.

Prototype with mock data only. Async MVP, human-review-first. No backend, auth, or providers connected. AI prepares drafts; an operator sends every reply.
AI Assistance Settings

Control draft tone, confidence handling, escalation and forbidden AI behavior. AI drafts only — operators send.

Open
Knowledge Base

FAQ, business rules, services, hours and source readiness — references operators and future AI drafts can rely on.

Open

Business profile

Identity used across customer-facing surfaces and audit records.

.airec.app
Active

Workspace settings

How this workspace is shared and how conversations are routed to operators.

Workspace-scoped data

Customers, conversations and notes are isolated to this workspace. Server verifies membership on every tenant-scoped request.

Reception settings

Defaults applied when a new customer message arrives.

Auto-classification of incoming messages
Planned capability — operators classify manually for MVP
Manual review mode
Every reply is reviewed and sent by an operator
Notify assigned operator on new message

AI assistance

AI prepares drafts. An operator reviews and sends every reply.

Human review required

AI auto-reply is intentionally disabled in MVP. Drafts are suggestions, never sent automatically.

AI draft assistance
Future capability — operators draft manually for MVP
Human review required for every reply
Cannot be disabled in MVP
Auto-reply without operator review
Not available in MVP
Confidence threshold
Placeholder — no AI active.
075%100

Drafts below this confidence will be flagged for extra review.

Source / context requirement
Placeholder — no AI active.

Drafts must cite workspace knowledge before being suggested.

Audit settings

What this workspace records to the audit log for compliance and review.

Audit sensitive actions
Track member changes
Track role changes
Track settings changes
Track conversation deletions
Audit log retention

Audit entries are retained for 90 days in this prototype. Retention policies are a planned capability.

Future integrations

Channel and provider integrations are not enabled in MVP.

Not enabled in MVP

These integrations are visual placeholders only. No external providers are connected.

WhatsApp
Planned
Not enabled

Receive customer messages from WhatsApp into the inbox.

Twilio
Planned
Not enabled

Provider for SMS and voice reception capabilities.

Email
Planned
Not enabled

Inbound email parsing and threaded replies.

SMS
Planned
Not enabled

Two-way SMS conversations through a verified number.

Voice
Future
Not enabled

AI-assisted voice reception with operator handoff.