Knowledge Base

Organize business information that helps operators and future AI drafts prepare accurate replies.

AI Assistance Settings
Prototype with mock data only. Async MVP, human-review-first. No backend, auth, or providers connected. AI prepares drafts; an operator sends every reply.
FAQ items
8
Business policies
4
Services
6
Opening hours
Complete
Draft source readiness
Partial
Some knowledge is incomplete. Some questions may require operator review because the knowledge base is incomplete.

FAQ library

Questions and answers operators and AI drafts can reference.

  • What are your working hours?
    Category:Hours
    Active
    Manual
    Updated:2d ago
  • How can I reschedule an appointment?
    Category:Appointments
    Active
    Manual
    Updated:5d ago
  • Do you accept emergency appointments?
    Category:Appointments
    Active
    Manual
    Updated:1w ago
  • What should customers bring to the first visit?
    Category:Onboarding
    Active
    Manual
    Updated:1w ago
  • How do customers cancel?
    Category:Appointments
    Draft
    Manual
    Updated:3d ago
  • Where is the clinic located?
    Category:General
    Active
    Manual
    Updated:2w ago

Business rules

Rules AI drafts and operators must follow when preparing replies.

  • Always ask operator before confirming appointment changes
  • Never provide medical diagnosis
  • Ask for preferred time slots before rescheduling
  • Mention that final confirmation comes from the reception team
  • Escalate billing questions to admin

Services

Dental consultation
Active

Initial assessment and treatment plan.

Bookable

Cleaning
Active

Routine hygiene cleaning.

30–45 min

Whitening
Active

In-clinic whitening treatment.

Requires consultation

Orthodontic consultation
Active

Braces and aligner evaluation.

Specialist visit

Emergency dental visit
Active

Urgent care for pain or injury.

Same-day where possible

Follow-up appointment
Draft

Post-treatment checkup.

Notes incomplete

Opening hours

  • Saturday – Wednesday09:00 – 18:00
  • Thursday09:00 – 14:00
  • FridayClosed

Timezone: Asia/Tehran